Return & Refund Policy

At Yavexon, we aim to provide every customer with a smooth and trustworthy shopping experience. If your purchase does not meet your expectations, please review the following return and refund guidelines.

Order Cancellation

Cancellation requests may be submitted before your order enters the processing or fulfillment stage.

If your cancellation request is accepted, the payment will be refunded to your original payment method.

Once an order has been processed, prepared for shipment, or dispatched, cancellation requests may no longer be available.

To request an order cancellation, please contact our customer support team as soon as possible:

Email:
service@yavexon.com

Returns

Customers may request a return within 30 calendar days from the date the order is delivered, provided the product meets the return requirements.

To be eligible for a return, the item must:

• Remain unused and in its original condition;

• Include original packaging and any included accessories when applicable;

• Include valid proof of purchase or order confirmation.

Please contact our customer service team before returning any item.

Returns sent without prior approval may not be accepted.

Return Request Process

To begin a return request, please contact us:

Email:
service@yavexon.com

Please include the following information:

• Order number;

• Product name;

• Reason for return;

• Photos or videos of the product if needed.

After reviewing your request, our team will provide the necessary return steps and instructions.

Return Address

Please do not send returned items directly to our registered business address.

Once your return request has been approved, we will provide the correct return address and detailed return instructions.

Return Shipping Fees

For returns caused by personal preferences, including:

• Selecting the wrong product;

• No longer wanting the item;

• Personal preference changes;

the customer will be responsible for the return shipping costs.

If the product arrives:

• Damaged;

• Defective;

• Incorrect;

• Significantly different from the product description;

we will review the situation and provide an appropriate solution, such as a replacement, refund, or return support, without additional cost where applicable.

Refund Processing

After the returned item has been received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method within:

5–10 business days after the returned product has been received and reviewed.

Please be aware that the actual time for funds to appear may vary depending on your payment provider, bank, or financial institution.

Missing or Delayed Refunds

If your refund has not arrived within the expected timeframe, please:

• Check your bank or payment account again;

• Contact your payment provider for further information;

• Reach out to our customer support team for assistance.

Email:
service@yavexon.com

Contact Information

For questions about returns, refunds, or customer support, please contact us:

Brand Name:
Yavexon

Company Name:
Guangzhou Yuetong Industry and Trade Co., Ltd.

Customer Support Email:
service@yavexon.com

Business Address:
Room 231-131, 2nd Floor, 846 Sanyuanli Avenue, Baiyun District, Guangzhou

Customer Support Phone:
020-86570432