FAQ

Frequently Asked Questions

How Do I Place an Order?

Ordering from Yavexon is simple. Follow the steps below:

  1. Browse our products and select the item you would like to purchase.

  2. Add your chosen product to your shopping cart.

  3. Proceed to checkout and select your preferred payment option.

  4. Enter your contact details and complete your shipping information.

  5. Add any available promotional code before submitting payment.

  6. Review all order details and confirm your purchase.

Once your order has been successfully placed, a confirmation email containing your order information will be sent to you.

For further assistance, please contact our support team:

Email:
service@yavexon.com

What If My Order Arrives Incorrect, Damaged, or Missing Items?

If you receive an incorrect product, a damaged item, or your order is missing any items, please reach out to our customer service team promptly.

To help us assist you efficiently, please provide:

  • Your order number;

  • Clear photos of the received item;

  • A description of the issue.

After reviewing your request, our team will provide the appropriate solution.

Email:
service@yavexon.com

Will I Get an Order Confirmation Email?

Yes. After completing your purchase, an order confirmation will automatically be sent to the email address entered during checkout.

If you do not see the email in your inbox, please check your spam, junk, or promotional folders.

If the confirmation email is still unavailable, please contact our customer support team.

Can I Change My Order After It Has Been Submitted?

If you need to update your order details, please contact us as soon as possible.

Changes can only be requested before your order enters the fulfillment process. Once your order has been processed or prepared for delivery, changes may no longer be possible.

Email:
service@yavexon.com

How Can I Update My Shopping Cart?

Before completing checkout, you can easily manage your cart:

Add Products
Choose the items you want and add them to your shopping cart.

Review Your Selection
Open your cart to check product details and selected quantities.

Adjust Quantities
Increase or reduce the number of items before payment.

Remove Products
Delete any unwanted items from your cart.

Which Browsers Work Best With Our Website?

For an optimal browsing and shopping experience, we recommend using the latest versions of:

  • Google Chrome;

  • Safari;

  • Firefox;

  • Microsoft Edge.

Older browser versions may affect certain website features.

What Payment Options Are Available?

Yavexon supports multiple secure payment methods provided during checkout, including:

  • Visa;

  • Mastercard;

  • American Express;

  • Discover;

  • PayPal;

  • Apple Pay.

All transactions are processed through secure payment systems designed to protect your payment information.

How Do I Pay With PayPal?

To complete payment through PayPal:

  1. Select PayPal during checkout.

  2. Sign in to your PayPal account.

  3. Review and confirm your payment details.

  4. Return to the Yavexon website after payment is completed.

How Can I Apply a Discount Code?

If you have a valid discount code:

  1. Enter the code in the discount box during checkout.

  2. Click apply or confirm the code.

  3. Make sure the discount has been successfully applied before completing your order.

How Do Returns and Exchanges Work?

For details regarding returns, exchanges, and refunds, please refer to our Return & Refund Policy.

If you need additional help, please contact our customer service team.

Email:
service@yavexon.com

How Do I Request a Return?

Before sending any item back, please contact our support team first.

We will provide return instructions and guide you through the required process.

Please do not return products before receiving confirmation and instructions from our team.

Email:
service@yavexon.com

Can I Cancel My Order?

Cancellation requests should be submitted as soon as possible.

Orders may only be canceled before they enter processing or fulfillment. Once an order has been prepared for shipment, cancellation may not be available.

To request a cancellation, please contact us:

Email:
service@yavexon.com

Is Checkout Safe?

We use reliable payment providers and appropriate security measures to help safeguard your payment details and personal information during transactions.

How Do We Handle Personal Information?

Your personal information may be collected and used for necessary business purposes, including:

  • Processing and delivering orders;

  • Providing customer service;

  • Operating and improving website functions;

  • Meeting applicable legal obligations.

For more information, please review our Privacy Policy.

Company Information

Brand Name:
Yavexon

Company Name:
Guangzhou Yuetong Industry and Trade Co., Ltd.

Customer Support Email:
service@yavexon.com

Business Address:
Room 231-131, 2nd Floor, 846 Sanyuanli Avenue, Baiyun District, Guangzhou

Customer Support Phone:
020-86570432